Privacy policy
Privacy policy
Through this "Privacy policy" we commit to providing users with clear and complete information about the data we collect through the web domain hotelcapitol.ro and how this data is stored and used by our company, as well as by our partners (advertising networks). The "Privacy policy" also explains how users can manage their preferences related to internet browsing and the cookie policy.
S.C. Hotel Capitol S.A. respects the right to privacy of persons who visit our site and communicate with us electronically. We have therefore developed this "Privacy policy" to inform you of how hotelcapitol.ro collects, uses and processes personal information.
By using this site, you agree to the practices described in this "Privacy policy". If you do not agree, please do not use this site. We reserve the right to make changes to this policy at any time. Any changes will be posted in this privacy policy and will apply to activities and information collected after publication. We encourage you to review this policy periodically to ensure you are informed of any changes.
Personal data we process
We collect personal data at each point of contact or interaction with customers. This information may include: name, postal address, billing address, email address, phone number, information regarding your booking, stay or visit to a property, participation in loyalty programs, participation in contests or marketing programs, information regarding the purchase and receipt of products or services, personal characteristics, nationality, passport number, travel history, payment information (card number, other billing and account information), customer and marketing preferences, vehicle information, reviews and opinions, transportation services booked, groups you are associated with.
Use of data
We use your personal data to:
- Process your booking
- Provide the expected level of hospitality in your room and on our property
- Administer the loyalty program (RESTAURANT CAPITOL LOYALTY CARD)
- Communicate news and marketing offers within the limits of the preferences you have expressed
- Improve our services
- Send the invoice by email
- Personalise services based on information received from you or from authorised third parties
Information we share
We may share data with:
- Members of the HOTEL CAPITOL SA group
- Business partners (tourism, promotion co-sponsors)
- On-site service providers (concierge, excursions, festive dinners)
- Third-party providers contractually bound to protect your data
We may disclose data to comply with applicable laws, respond to public authority requests, and protect our or others' rights.
Children's data
We do not knowingly collect personal information about persons under 18 years of age. As a parent or guardian, please do not allow children to submit personal data without your permission.
Data protection
We use reasonable technological and organisational measures to protect data from unauthorised access, disclosure or destruction. Do not transmit credit card numbers or other confidential information by email. Card details will be requested only by telephone when making a booking.
Your rights (GDPR)
You have the following rights regarding your personal data:
- Access to the data we hold about you
- Rectification of inaccurate data
- Erasure ("right to be forgotten")
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent at any time
- Complaint to the National Supervisory Authority for Personal Data Processing (ANSPDCP)
Requests can be sent in writing to the Data Protection Officer:
- Email: dpo@battlegroup.ro
- Address: BATTLEGROUP SRL, Bucharest Sector 1, Calea Victoriei no. 29
Data retention
We retain your personal data for the period necessary to fulfil the purposes explained in this Policy. Booking data is retained for seven years from the end of the stay. Other data may be retained for shorter periods.
Marketing communications
If you prefer not to receive marketing materials by email, you may opt to unsubscribe using the unsubscribe function in the email you receive. Requests may take up to ten working days to take effect. To unsubscribe from text messages, contact the hotel reception or write to dpo@battlegroup.ro.
Changes to the policy
We may make changes to this Policy from time to time. If we make material changes, we will publish a link to the revised Policy on the home page. Continued use of the site constitutes your agreement to the revised Policy taking effect.
Data controller and contact
Personal data controller: HOTEL CAPITOL SA
- Registered office: Bucharest Sector 1, Calea Victoriei no. 29
- Trade Register no.: J40/5341/1995
- Sole registration code: 7505612
- Phone: +40 21 315 80 30
Data Protection Officer:
- Email: dpo@battlegroup.ro
- Address: BATTLEGROUP SRL, Bucharest Sector 1, Calea Victoriei no. 29
We will respond within 30 days or sooner if possible.